Refund policy

We do not accept refunds or returns on personalised and made to order items. 

Should your product arrive damaged or incorrect, please contact us within 48 hours of your parcel arriving so we can resolve the problem for you.

CHANGE OF MIND POLICY

• We do not accept any change of mind returns or cancellations for personalised products.
• Items must arrive back at H & L Collective in original condition including all original packaging.
  
• SALE items do not qualify for returns nor do games night boxes. 
• All return postage charges must be prepaid by customers and products must be sent via a trackable post.
• Original shipping charges if any, are nonrefundable.

FAULTY OR DAMAGED ITEMS

Should you find a fault or issue with your purchase, please contact us within 48 hours of delivery with photos of the damage

Any damage incurred after delivery is not covered by H & L Collective. 

After 48 hours, we may not be able to provide assistance with damaged goods.